A small note from the so-called service desert Germany

Today I bought a train ticket for a train ride from Berlin Rheinsberg and back. I wanted to do this at the ticket counter. I like to speak with a human being. I am not a friend of the human being-unfriendly automats. I do not like it also, if I am as a customer has to taken over the work from my supplier. This principle was perfected by the airline Ryanair. There, the passengers soon have to fly by themselves.
I was informed that the lady at the sales counter is not allowed to sell a ticket to me. Yes, she really said.: I am not allowed to do so. Even after I said that I am willing to pay more at the sales counter than at the ticket automat, she said no. I had to use the ticket automat.
Isn't this absurd? There may be a group of humans, who rather communicate with an automat than with humans. But I do not belong to such a group. For these „absurdity “I am even ready to pay more. But I am not allowed to do so. I thought, the Deutsche Bahn had changed with the new management. I was mistaken.